Remote Bilingual Customer Support Specialist
Remote / Online - Candidates ideally in
Minnesota, USA
Listed on 2025-12-12
Minnesota, USA
Listing for:
CLEAResult
Remote/Work from Home
position Listed on 2025-12-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Overview
Employer Industry: Energy Efficiency Services
Why consider this job opportunity:
- Salary of $18/hour plus a $65/month internet stipend
- Comprehensive medical, dental, and vision insurance, along with a company-paid healthcare concierge service
- 401(k) plan with company matching contributions
- Paid vacation, sick, personal, and parental leave time
- Opportunities for professional development through on-demand training courses
- Commitment to a supportive and people-first culture that values community engagement
- Provide inbound customer support to assist utility customers in making their homes more energy-efficient
- Navigate multiple platforms to offer services such as visit scheduling, customer enrollment, technical support, and program education
- Manage a variety of customer interactions, including voice calls and chat/email communications
- Utilize support scripts and guides to deliver accurate information and assistance
- Monitor personal performance data and progress in real-time to meet service goals
- High School Diploma or GED
- Bilingual in English and Spanish
- Minimum of 6 months of experience in a customer-facing role, preferably in a call center environment
- Ability to type at least 35 words per minute
- Strong customer service orientation with a proactive attitude
- Previous experience in an inbound/outbound sales environment
- Ability to thrive in a fast-paced, intensive work environment while managing multiple tasks
- No history of attendance or punctuality issues
- Demonstrated commitment to customer satisfaction and service excellence
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