Travel Support Specialist – Client Services
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2025-12-13
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Travel Support Specialist – Client Services
Join to apply for the Travel Support Specialist – Client Services role at The Destination Knot
Base pay range$25,000.00/yr - $65,000.00/yr
Job Title: Travel Support Specialist – Client Services
Location: Remote
Company: Destination Knot
The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white‑glove service, this is the perfect role for you.
Responsibilities- Respond to client inquiries about existing or upcoming trips.
- Resolve travel issues (delays, cancellations, schedule changes) in real time.
- Communicate with airlines, hotels, and tour providers to make changes.
- Confirm itinerary details, send reminders, and provide travel tips.
- Document interactions and maintain client records in our CRM system.
- Previous experience in a travel agency or customer support role.
- Strong attention to detail and excellent communication skills.
- Ability to work flexible hours, including evenings or weekends if needed.
- Tech‑savvy and comfortable using booking platforms and CRMs.
- Remote work and flexible schedule.
- Growth path into full‑time travel advisor or team lead roles.
- Travel discounts and ongoing professional development.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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