EverPro - Onboarding Specialist; Remote

Ever Pro - Payments Onboarding Specialist (Remote, US)

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Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more at  We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

The Ever Pro Payment Operations team is looking for a Payments Onboarding Specialist to support the enrollment and onboarding process for all new customers. Ever Commerce Payment Solutions and our industry-leading payment gateway, Pay Simple, is the leading provider of payment management solutions for over 20,000 SMBs. Our APIs and SaaS products provide payment acceptance, billing automation, client management, eCommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses.

• Manage and prioritize a pipeline of SMB customer applications for software and payment processing.
• Work as a liaison between our prospective customers and our payment processors via proactive phone and email outreach.
• Communicate cross-functionally with Sales, Customer Success, Customer Care, as well as the prospective merchant and our payment processing partners, to gather, prepare, and submit documentation prior to and throughout the underwriting process.
• Place outbound calls to prospective customers to acquire documents and business information necessary in enabling them for payments.
• Help reduce churn of new merchants via proactive communication and support to create a positive merchant experience.
• Set expectations, consult with prospective merchants, and seek solutions to customer concerns and challenges.
• Ensure customer onboarding questions are answered, and requests are fulfilled in a timely manner.
• Play a key role in accelerating onboarding and application completion to drive total payment volume and revenue growth.
• Passionately support our commitment to create an outstanding experience for all customers.

• Bachelor’s Degree
• 1-2 years of experience in software support or sales
• Extreme attention to detail with a strong sense of ownership
• Hunter mentality, desire to improve conversion metrics
• Reliable, strong work ethic and ability to follow a process rigorously, methodically, and independently
• Confident, self-motivated problem solver – ability to research solutions and learn independently
  
  Excellent phone presence and strong professional writing skills are required
• Comfortable working in a fast-paced, high-growth, rapidly changing environment and can handle juggling several tasks at once
• Ability to build rapport and trust with our customers, while navigating challenging customer situations, with a focus on providing an exceptional customer experience.
• Salesforce experience a plus
• Stripe experience a plus
• Underwriting experience in the financial industry a plus

The Ever Commerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.

Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.