Desk Operator

Position: Help-Desk Operator
Location: Salford

Help-desk Administrator Required

Job Type: Temp - Perm

Start date:

Immediate/Notice period

Location:

Salford

Salary: £25,500 - £26,000

JOB DESCRIPTION:

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working hours

Monday to Friday, 8:30am - 5:00pm

Expectation of 1 in 6-8 weekends (days off provided during the week)

Weekend shifts are work from home due to office opening times

Shifts will always fall between 7:00am - 7:00pm

Daily responsibilities will include:

Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
Provide accurate records of all the details of each Service request into the appropriate systems
Provide a level of customer service which meets or exceeds the service commitment
Accurately record details of all Service Requests
Exhibit clear and professional behaviour when communicating via telephone or mail
To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

Customer Service/Helpdesk experience
Good Communication
Knowledge of computer databases and their applications
Planning and Organising
Analytical Thinking If you are interested in the role, please send your CV or call Jess on (phone number removed)