Customer Service Advisor

Customer Service Advisor

Location:

Chester Business Park (free on-site parking)

Pay: £14.47p/hr

Contract:

Temporary - 12 months

Start Date:

23rd February 2026

Hours:

Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working:
Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

£14.47 per hour, with weekly pay
Free on-site gym with shower and changing facilities
Hybrid working - up to 3 days from home after your first 6 months
Structured training and opportunities to grow into permanent roles
Holiday allowance
Central location - easy access to public transport
Discounts on shopping, travel, entertainment and more
Wellbeing support - dedicated resources to help you thrive at work
An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

Taking calls from existing customers with questions about their accounts
Providing clear, friendly, and accurate support
Guiding customers through next steps or directing them to specialist teams
Helping people in vulnerable circumstances with care and sensitivity
Following simple procedures to keep customer information secure
Keeping accurate records and updating customer details

What We're Looking For

Great communication and listening skills
A positive, customer-first attitude
Confidence in handling calls and solving problems
Willingness to learn and work as part of a team
A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group