RMA Specialist

Employer Industry: Security Solutions

• Salary up to $68,000
• Flexible remote work arrangement with occasional on-site visits
• Generous paid time off to support work-life balance
• Comprehensive benefits including health, dental, and vision insurance, 401K with company match, and tuition reimbursement
• Opportunities for professional development and growth within the organization
• Recognized as a Gallup Exceptional Workplace for employee engagement and development

• Manage customer-related requests and deliver exceptional service to enhance customer satisfaction
• Process return authorizations, replacement orders, and credit adjustments using multiple systems
• Act as a customer advocate, collaborating with internal departments for timely issue resolution
• Document customer interactions and requests in the corporate CRM system
• Ensure compliance with service level agreements and Allegion policies

• High School Diploma or equivalent required;
  Bachelor’s degree preferred
• 2-5 years of experience in order entry or customer service, with familiarity in AS400, Oracle 11i, or Dynamics AX
• Strong customer focus and ability to understand customer needs
• Excellent oral and written communication skills
• Experience with multiple ERP and CRM systems

• Experience with process improvement initiatives
• Proven problem-solving abilities in a complex environment
• Strong organizational skills and capability to manage multiple priorities
• Ability to effectively communicate at all levels of the organization
• Customer‑centric mindset with a balance of customer benefits and business goals

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