Account Executive​/Customer Success Manager

Account Executive / Customer Success Manager

$80k USD Base + Variable Comp

In this role, you’ll ensure Parabol’s customers succeed long after the initial sale. You’ll drive retention, reduce churn, and identify expansion opportunities. This is a hybrid success/account management role, focused on growing customer lifetime value while delivering great experiences.

• Creators of Parabol, the open-source meeting app for hybrid, remote, and agile teams
• Experienced with at least 3-6 years in a CSM, Account Manager or Customer Success role in SaaS.
• Relationship-focused
  , owning post-sale relationships and renewal targets
• Comfortable working with technical or product teams to advocate customer needs
• Familiar with CRMs, customer success tools, and SaaS usage metrics
• Growth-minded
  , proactive, and excited to drive impact

• Own a portfolio of 50 customers
• Drive adoption, retention, and ongoing success through proactive relationship management
• Conduct onboarding, health checks, and quarterly business reviews (QBRs)
• Identify, qualify, and support upsell and cross-sell opportunities in collaboration with Sales
• Monitor product usage and intervene when engagement or renewal risk arises
• Maintain high levels of customer satisfaction and advocacy
• Track and report on account health, churn risks, and expansion pipeline
• Represent the voice of the customer internally across Product, Sales, and Support
• 💰 Fair & location-agnostic pay: US-based salaries, no matter where you’re based. Plus: early-stage equity in a well-funded, fast-growing startup.
• 🐙🐱 Work in the open
  :
  Our code is open source, and so is our way of working. We’ve been publishing a weekly update since 2015.
• 🌞 People-first schedules: We limit recurring meetings to 1‑2 hours per week per team, with no synchronous daily standups. We offer unlimited PTO to everyone, and encourage folks to take time off. We also have both company-wide and country-specific holidays.
• 🌍 Work from anywhere with people around the globe: Our current team stretches from San Diego, California to Güstrow, Germany. Work wherever works for you.
• 🌀 Growing faster through experimentation and autonomy
  :
  From peer code reviews to monthly sales experiments, we structure our work to maximize learning. Everyone owns their work and can develop their skills quickly.
• ✨
  An Equal Opportunity
  
  Employer:
  
  We founded Parabol to help build stronger teams by empowering members to be their authentic selves. Our company is no exception.
• 💖 Great teammates: An inclusive team of curious and purposeful people on a mission to improve how work gets done.
• 💪
  Health care: We work with local partners to provide healthcare & benefits that are aligned with top industry standards.
• 🔢 No standard coding questions or whiteboard interviews: We’ll assess how we work together by collaborating on a short paid project. We want to know how you actually work, not how many Leet Code / Project Euler / Stack Overflow questions you can answer.

Even if you don’t feel that you meet all the criteria we encourage you to apply.

During our hiring process, we take into account your growth potential, not just your prior achievements.