Part- Time Donor Communication Specialist
Fayetteville, Washington County, Arkansas, 72702, USA
Listed on 2025-12-18
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support, Spanish Customer Service
Part
- Time Donor Communication Specialist
A St. Joseph’s Indian School Part-Time Donor Communication Specialist is passionate about making a difference in the Native American community by working at the Sioux Falls Mission Advocacy Center. In this role, you will professionally handle incoming and outbound donor service calls while showcasing your knowledge of Native American culture. You will be a part of something meaningful — connecting hearts across phone lines and creating lasting impact.
Individuals must provide exceptional donor service and ensure accuracy in all aspects of the work. As you excel in your role and receive proper training, you can earn a hybrid remote work schedule with office rotations. This position is non‑exempt.
Reports to the Mission Advocate Supervisor
Core ResponsibilitiesRepresents St. Joseph’s Indian School in a positive and professional manner at all times, treating donors with the utmost respect – exceeding their expectations with every contact.
ResponsibilitiesProfessionally handle incoming phone calls, addressing inquiries, processing donations and providing assistance as required. You won’t just answer calls, you’ll create connections, weave stories and ignite passion in St. Joseph’s mission.
Initiate outbound calls to express gratitude to donors, extend birthday wishes, follow up on inquiries and solicit donations as appropriate.
Effectively communicate the mission, programs and events of St. Joseph’s Indian School, ensuring clarity and enthusiasm and escalating calls when necessary to enhance donor engagement.
Adhere to high‐performance standards, treating donors with utmost respect, with a focus on fostering enduring and meaningful donor relationships.
Collaboration:
Actively participate in team meetings to review call outcomes, gather donor feedback, discuss productivity goals and engage in individual quality assurance evaluations, adapting strategies as needed.
Utilize prescribed scripts and technologies to maintain consistency in communication standards and accurately record donor contact details in customer service software.
Learn and maintain a foundational understanding of Native American culture and its integration into daily operations eph’s Indian School.
Maintain punctuality by following posted schedule for arrival and breaks to ensure continuous coverage and operational efficiency.
Perform other responsibilities as required by the Mission Advocate Supervisor.
- High School graduate or equivalent.
- Provide top‑notch customer service by communicating effectively with empathy, patience and high-level listening when interacting with donors.
- Strong organizational and communication skills required. Must be able to multitask; maintaining verbal communication quality standards while adhering to internal procedures using a computer and a variety of computer applications.
- Can comfortably use both desktop and laptop computers and has proficiency in Microsoft Word and Excel.
- Must be able to learn and demonstrate a general understanding of Native American culture and communicate the mission of St. Joseph’s Indian School.
- Prior customer care experience or work with non‑profit organizations is a bonus.
- Be a self‑motivated team member and contribute to a positive and supportive work environment.
- Basic typing skills required (35 wpm or more with high accuracy).
- Must be able to successfully pass a criminal background check.
• Uses both hands and wrists repetitively for prolonged periods.
Expectations of Hours WorkedPart‑time Regular employees work under 30 hour/week
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