Front Line Client Representative Shift: EST

Front Line Client Experience Representative | January Start Date | Shift: 8am-5pm EST

Base Pay Range
: $40,000 - $44,000 per year

Project Expedition is a fast‑growing travel and tourism startup. This role works directly with clients, handling inquiries, questions and general troubleshooting. We are looking for candidates who are passionate about travel, excel at problem‑solving, and enjoy researching and finding solutions for clients.

• Communication with clients and customers via live chat, phone calls, and emails.
• Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, and troubleshooting client issues in real‑time.
• Impressing clients with your promptness, professionalism, and friendly interactions.
• Proactively bringing ideas forward for improving the overall customer experience.
• Efficiently managing a queue of helpdesks to ensure client requests are handled in a timely manner.

• Excels at multi‑tasking and prioritization.
• Enjoys problem solving and exceeding client expectations.
• Possesses strong attention to detail.
• Is fluent in written and spoken English.
• Works well independently and as part of a team – this is a fully remote team.

This is a full‑time, 5‑day a week role.

Working hours:

8:00 AM – 5:00 PM EST (Sun‑Thu and Tue‑Sat shift variations). The schedule is 100% remote.

• Sun‑Thu 8:00 AM – 5:00 PM EST
• Tue‑Sat 8:00 AM – 5:00 PM EST

• Biannual company bonus (up to $3,000, based on company targets – deferred eligibility)
• 15 days of leave (increases to 20 days after 2 years tenure)
• Company healthcare plan (company contribution $9K)
• 401(k) company plan
• Annual work‑from‑home budget $500
• Annual training budget $250
• TSA Pre‑check (worth $80)
• Annual Project Expedition tour credits $750
• Employee discounts on thousands of tours and activities

While we’re excited to grow our team across the U.S., we are currently unable to hire employees residing in California or New York due to state compliance requirements.

Although this is a remote position, employees must be based in the United States. They may work remotely in other destinations for a portion of their time, but a U.S. base is required.