Customer Support Specialist - Work From Home

[Call Center / Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will:
Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels;
Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies;
Liaise effectively with internal departments and external partners to resolve complex issues and facilitate smooth customer journeys;
Process payments, issue refunds, and manage billing inquiries with attention to detail and accuracy;
Document all customer interactions accurately and thoroughly in the CRM system.