Program Manager

About the Position

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Excel is actively looking for a dynamic person to join our Client Services department. We are always on the lookout for motivated Team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness! We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives.

If you believe this is you, we want you on board!

• Own day-to-day customer satisfaction for assigned accounts by managing client relationships, resolving issues, handling escalations, and ensuring programs meet customer expectations.
• Serve as the primary point of contact for clients and recipients, communicating on order status, returns, changes, inquiries, and issue resolution.
• Proactively manage and monitor all aspects of customer programs, including data accuracy, reporting, surveys, website content, communications, and fulfillment timelines.
• Oversee order lifecycle activities such as returns, replacements, substitutions, approvals, and coordination with production and purchasing teams to ensure timely and accurate delivery.
• Review and validate operational and financial outputs, including daily reports, backorders, holds, and customer invoices, ensuring accuracy and compliance with client requirements.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

To be successful in this role, you will have:

• 3+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction.
• Proficiency in use of Microsoft, specifically Word, Excel and Outlook.

This position requires 3-6 months training to become proficient in all phases of job.

• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
• We care about your health and well‑being and offer an employee assistance program, extended health care benefits.
• Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
• Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
• A day off which promote community involvement
• We value Security, which is why we require applicants to complete a background check assessment.
• Our Employee Value Proposition ensures you work in an environment where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.

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Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.