Customer Success Manager; Marketing Solutions

Customer Success Manager (Marketing Solutions)

Audiense leads the way in Audience Intelligence, helping marketers and consumer researchers develop innovative, audience-centric strategies through proprietary social consumer segmentation.

Traditional segmentation struggles to keep pace with fast-moving culture. Audiense solves this by deriving segments from real consumer behaviour, revealing genuine affinities and offering a powerful input to modern segmentation strategies.

As a Customer Success Manager within the Customer Success Team, you’ll have the opportunity to help marketers and consumer researchers put consumer segmentation and cultural understanding at the center of their strategy.

You will be responsible for delivering comprehensive training sessions, supporting client goals, and ensuring successful adoption and renewal of Audiense solutions. You’ll stay updated on industry trends, best practices, and new features within the audience intelligence space, and share insights with clients to help them stay ahead of the curve.

In this role, you’ll get to:

• Become an expert in the world’s pioneering Audience Intelligence platform and its integrations with other marketing tools (e.g. Social Listening).
• Provide comprehensive training, guidance, and strategic support to help clients effectively utilize Audiense’s platform and better understand their target audiences.
• Manage renewals, drive customer retention and identify expansion opportunities within your portfolio.
• Collaborate closely with cross-functional teams like Product, Sales, and your CS colleagues to drive product improvements and elevate customer enablement.
• Build strong relationships with clients across leading brands and agencies, ensuring Audiense remains an essential part of their marketing strategy.

What are we looking for?

• We are looking for a passionate professional who is dedicated to helping customers succeed. The ideal candidate will possess strong communication skills, demonstrate empathy, and adapt quickly to challenges with a positive, problem-solving attitude.
• As a collaborative team player, you take ownership of customer relationships — from onboarding to renewal — and see them through to success. Curiosity and a commitment to continuous learning, especially in software and industry trends, are essential. Resilience and a proactive mindset are key to thriving in our fast-paced environment.

Must-have Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• 3+ years of experience in a customer-facing role, preferably in Customer Success.
• Comfortable with commercial discussions and contributing to retention and renewal processes.
• Familiarity with social media platforms and digital marketing concepts.
• Tech-savvy and a fast learner.
• Fluency in spoken and written English.

Preferred Qualifications:

• Experience working within or with marketing agencies, with a strong understanding of campaign planning, consumer insights, and client servicing.
• Familiarity with data analytics or marketing technologies (e.g., Meta Business Manager).
• Prior customer training experience, especially in software or tech.
• Experience with CRMs (e.g., Salesforce, Hub Spot) and Customer Success software (Gainsight, Vitally, Churn Zero).
• Experience in a SaaS business model and remote work.
• Fluency in Spanish and/or French is a plus.

🕒 Note: This position requires an overlap with US business hours. You will need to be available for client calls and team collaboration until approximately 15:00 EST (21:00 CET) to ensure sufficient coverage during the US working day.

We value diverse perspectives and are open to considering candidates from various backgrounds. If you’re excited about our mission and believe you can contribute to our team, we encourage you to apply – your unique skills may be exactly what we need!

What to expect from our hiring process:

• If your CV stands out, we’ll ask for a brief intro video.
• Selected candidates will proceed to an interview.
• Finalists will showcase their abilities through a demo exercise.

Why Join Audiense?

• Opportunity to work with a dynamic and innovative team in the rapidly evolving social…