AI Specialist, Customer Success; Scaled

Why consider this job opportunity:

• Salary up to $163,000
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work model, allowing for remote work part of the week
• Engage with cutting-edge AI solutions and drive significant customer value
• Supportive and inclusive company culture focused on diversity and collaboration
• Potential eligibility for bonuses and other related incentives

• Proactively manage customer health through intentional, outcome-driven engagement
• Collaborate closely with customers and internal teams to accelerate AI adoption
• Cultivate and strengthen relationships with customer leaders across various organizational levels
• Deliver world-class customer experiences by minimizing time-to-value during onboarding
• Advocate for customers by providing feedback and insights to the product development team

• Minimum of 3+ years of related experience in Customer Success/Experience
• Previous experience in customer success roles within enterprise technology/SaaS
• Proven track record of linking technology solutions to customer use cases and business outcomes
• Ability to explain the business value of AI to both technical and non-technical stakeholders
  
  Strong interpersonal skills to influence across multiple levels and functions within an organization

• Experience in supporting adoption of AI-powered solutions in customer-facing roles
• Bachelor's degree in computer science, information sciences & technology, engineering, or business is a plus

#Customer Experience #AI #Customer Success #Hybrid Work #Tech Careers

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