Customer Success Manager; Southeast

Why consider this job opportunity

• Salary up to $90,000 USD
• Incentive bonus plans included
• Comprehensive benefits package including medical, dental, and vision coverage
• 401K with company match to support your future
• Generous paid time off and 10 paid holidays
• Fully remote position with flexibility in work location

• Drive adoption and product utilization of Rapid Deploy's Lightning product to enhance customer satisfaction
• Develop and maintain strong relationships with customers, turning them into advocates for the product
• Collaborate with cross-functional teams including Project Management, Support, and Product to address customer needs
• Act as the voice of the customer to influence product roadmap enhancements
• Engage with senior leadership to define and execute customer engagement strategies

• High school diploma or equivalent
• Minimum of 3 years of experience in customer success, account management, or a related customer-facing role
• Proven track record of solution selling and understanding client challenges in SaaS or public safety environments
• Solid understanding of cloud computing, enterprise SaaS software, and data analytics
• Strong communication skills, with the ability to translate technical information for non-technical teams

• Experience driving end-user adoption of mobile applications
• Background in technology or emergency services, particularly within a public safety agency
• Demonstrated creativity in customer engagement and problem-solving
• Experience in change management, training, and process improvement
• Self-motivated and energetic team player with innovative ideas

#Public Safety #Customer Success #SaaS #Remote Work #Career Growth #Technology Jobs

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