Strategic Customer Success Manager

Why consider this job opportunity

• Work from anywhere supported by a flexible company culture
• Opportunity to work for one of the fastest growing technology companies in the Prop Tech industry
• Unlimited vacation time
• Generous paid parental leave
• Competitive and equitable pay, including stock options
• Monthly stipends to support wellness and home office expenses

• Develop, maintain, and execute Success Plans aligned to customer business objectives and operational outcomes
• Build and strengthen relationships with stakeholders at multiple levels, from frontline users to executive sponsors
• Monitor customer health, product adoption, engagement signals, and sentiment; identify and act on early risk indicators
• Serve as the voice of the customer internally—collecting, analyzing, and relaying meaningful product feedback and feature needs
• Collaborate with internal teams to refine Customer Success processes, documentation, and tooling to improve efficiency and communication

• Minimum of 3+ years of Customer Success experience in a SaaS environment
• Exceptional written and verbal communication skills
• High degree of ownership, organization, and the ability to execute independently
• Strong analytical skills and comfort interpreting customer insights and usage data
• Familiarity with SaaS delivery models;
  Multifamily experience preferred

• Experience in the Multifamily or Prop Tech industry
• Experience with Gainsight or similar Customer Success platforms

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.