Customer Account Resolution Specialist

Job Title

Customer Account Resolution Specialist

Wesley Financial Group, LLC

Wesley Financial Group is a 2020 INC 500 company dedicated to helping timeshare owners exit their timeshares. In more than 12 years of business, we have become the leading name in this space. We are seeking a highly organized, motivated, and patient Resolution Specialist who will provide best-in-class customer experience to our clients.

• Actively work with clients, setting clear expectations throughout the timeshare termination process
• Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client toward timeshare ownership termination
• Respond to all emails, calls, and chatters in a timely manner
• Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
• Maintain accurate and up-to-date client records in Salesforce
• Maintain professional and consistent communication with clients through email, mail, and phone correspondence
• Create a positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
• Always strive to do better, celebrate wins, and use failures to grow and improve
• Lead industry updates, trends, and general knowledge

• Flexibility and adaptability in a dynamic environment
• Strong organizational skills and attention to detail
• Strong problem-solve skills to address client needs and challenges
• Outcome-oriented and results-focused
• Ability to work hard and efficiently, jumping in and helping wherever necessary
• Accountability and doing what’s right, even when nobody’s watching
• 2+ years of providing impeccable customer service and account management
• Energized by change and adaptable to an ever-changing industry
• Must live within 60 miles of Franklin, TN (this is an IN-OFFICE role)

• Salesforce
• Customer Service
• Google Suite / Microsoft Office

• A Mac Book for work tasks
• A weekly pay schedule
• 401k program with company match
• Employer-funded Health Savings Account (HSA) with comprehensive Medical, Dental, and Vision Insurance
• 9 paid holidays plus the workdays between Christmas and New Years
• Access to office health and wellness facilities such as the fitness center and natural courtyard
• A vibrant culture featuring food trucks, lounge areas, and occasional foosball tournaments
• Continuous coaching from industry professionals

• 2024 – Great Place to Work Certified
• 2023 Great Place to Work Certified
• 2023 Business Intelligence Group – Excellence in Sales & Marketing
• 2022 Inc. 5000 Fastest Growing Company
• 2021 Gold Stevie Award – Fastest Growing Company
• 2021 Fortune Magazine – Best Workplaces for Women
• 2021 Nashville Business Journal – Best Places to Work
• 2021 CEO Views – Top 50 Best Companies of the Year
• 2020‑21 Inc. 500 Fastest Growing Company
• 2020 Fortune Magazine – Best Places Workplaces Millennia ls
• 2020 Business Intelligence Group – Best Places to Work

Base salary range: $50,000 – $50,000 per year

• Seniority Level: Entry Level
• Employment Type: Full-time
• Job Function: Other
• Hours:
  
  Monday – Thursday, 9 am – 5 pm and Friday, 9 am – 3 pm. Fridays are earned work-from-home days.

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

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