Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
• Manage incoming calls, emails, chats, and interactive voice response systems.
• Learn and adhere to all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record, organize, and file customer interactions and account changes.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to meet customer needs.

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer skills and familiarity with common software.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills and ability to relay information clearly.
• Customer-focused attitude aimed at positive resolution.
• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).