Customer Service Trainee - WFH
Gautier, Jackson County, Mississippi, 39553, USA
Listed on 2025-12-22
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager
About Our Organization
For decades, our focus has been simple: supporting hardworking families across North America. We partner with thousands of unions and member-driven associations, offering clear, trustworthy guidance on the benefits designed to protect their members. As the
only fully unionized benefits provider
, we operate with a higher level of integrity, transparency, and service. Families put their trust in us — and we work every day to earn it.
This role goes beyond working remotely; it’s a chance to make a meaningful difference. You’ll assist union members who have
specifically requested
a review of their benefit options. Your responsibility is to guide them through their choices, answer their questions, and ensure they fully understand the programs available to support their families.
- Engage with members through scheduled phone or virtual consultations
- Lead benefit review appointments in a clear, professional manner
- Break down program details in simple, easy-to-understand language
- Accurately complete digital forms and required paperwork
- Provide follow-up communication to maintain strong relationships
Every interaction you have helps families feel more secure about their coverage and their long-term financial well-being.
What We Offer- Competitive Weekly Income with performance-based bonuses
- Advancement Opportunities with a defined leadership track
- Flexible Scheduling to design your full-time hours
- Fully Remote Work supported by proven systems and technology
- Residual Income through long-term renewals
- Comprehensive Benefits including health, dental, and vision options
- Ongoing Professional Development with coaching and mentorship
- Annual Company Trips — all-expenses-paid destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
We’re seeking individuals who bring:
- Strong, confident communication skills
- Reliable organization and attention to detail
- A genuine desire to help and educate others
- A high school diploma or equivalent
- Experience in customer service, retail, or sales (an asset, but not required)
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).