Online Hospitality Support Coordinator

Job Overview

Destination Knot is seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment.

This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems.

• Provide online support for client inquiries related to reservations and scheduling
• Assist with coordination of hospitality-related services, including accommodations and associated arrangements
• Maintain accurate client records and reservation details in internal systems
• Communicate professionally with clients via email, phone, and digital platforms
• Review confirmations and documentation for completeness and accuracy
• Provide general administrative and customer service support
• Follow established procedures and workflows
• Collaborate with internal teams to ensure smooth service delivery

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online tools, email, and digital platforms
• Ability to manage multiple tasks in a remote setting
• Customer service or administrative experience preferred
• Reliable internet access and a suitable remote work environment

• Fully remote position
• Structured and supportive team environment
• Training and resources provided

$55,000 - $70,000 a year