Work From Home | Hotel Reservations | Customer Coordinator
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2025-12-22
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Event Manager / Planner -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Title:
Work From Home – Hotel Reservations – Customer Service
Company:Destination Knot
Job Type:Flexible Schedule | Remote Work
About Destination Knot:Destination Knot is a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.
Position Overview:Destination Knot is seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives
. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.
This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.
Key Responsibilities:- Assist clients in researching and booking hotel accommodations
- Provide accurate information about hotel options, pricing, and amenities
- Respond promptly and professionally to client inquiries via phone, email, or online messaging
- Maintain accurate records of client interactions, preferences, and reservations
- Collaborate with other team members to ensure excellent service delivery
- Stay current on travel trends, hotel offerings, and industry updates
- Participate in virtual team meetings and training sessions
- Excellent communication and customer service skills
- Friendly, professional demeanor and strong attention to detail
- Ability to work independently and manage tasks effectively
- Basic computer skills and reliable internet connection
- Interest in travel and helping clients plan exceptional hotel stays
- Previous experience in customer service, hospitality, or sales is a plus but not required
- Flexible, remote work environment
- Full training and access to booking tools and industry resources
- Supportive team culture and mentorship
- Income-earning possibilities based on performance
- Access to exclusive travel discounts and industry perks
- Opportunities for personal and professional development
Apply today and start your journey with Destination Knot!
$45,000 - $65,000 a year
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