Customer Care Specialist - Remote

Employer Industry: Food Service Technology

• Starting compensation at $20 per hour with a weekend shift differential
• Comprehensive benefits package, including competitive health care coverage and professional development
• Opportunity for career advancement within a rapidly growing company
• Flexible and supportive work environment recognized as a “Best Place to Work”
• Inclusive employer that values diversity and equity

• Provide telephone support to external customers regarding specialized restaurant equipment
• Track customer communication and update information in the employer's CRM software
• Assess customer needs and determine the appropriate method of support
• Deliver troubleshooting assistance over the phone using provided documentation
• Prepare daily, weekly, and monthly call reports

• Minimum of 1 year of related experience in hands‑on equipment repair and customer service
• High school diploma or equivalent
• Ability to communicate effectively in both Spanish and English preferred

• Previous experience in a call center environment
• Familiarity with CRM software
• Strong problem‑solving skills and customer service orientation
• Ability to work in a fast‑paced environment
• Experience with billing and collections processes

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."