Remote Outbound Sales Representative Job Fort Campbell North Kentucky USA,Customer Service/HelpDesk

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you!

With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.

Listen to customers, understand their needs, and resolve customer issues.

Research systems to find missing information; coordinate with other departments to resolve issues as applicable.

Utilize systems and technology to complete account management tasks.

Accurately document and process customer orders in appropriate systems.

Follow all required scripts, policies, and procedures.

Comply with requirements surrounding confidential information and personal information.

Escalate customer issues to the appropriate staff and managers for resolution as needed.

Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.

Adhere to all attendance and work schedule requirements.

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older.

High school diploma or equivalent.

Excellent organizational, written, and oral communication skills.

The ability to type swiftly and accurately (20+ words a minute).

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Basic understanding of Windows operating system.

Highly reliable with the ability to maintain regular attendance and punctuality.

The ability to evaluate, troubleshoot, and follow-up on customer issues.

An aptitude for conflict resolution, problem-solving, and negotiation.

Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Ability to multi-task, stay focused, and self-manage.

Strong team orientation and customer focus.

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.

State or Federal work experience.

CONDITIONS

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40)…


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