Bilingual - Customer Care Representative

Bilingual - Customer Care Representative - Hybrid

West Bend, WI

We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers.

North of Milwaukee, our TIC office is in West Bend’s beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see.

Our Bilingual Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.

• Welcome our new customers and review loan information with them
• Verify account information to ensure the customer’s needs are being met
• Interact with our customers in response to their inquiries about products and services, and to help resolve issues
• Support customers making their monthly payment or updating their information
• Create account notes that are clear and concise
• Make outbound calls to customers who are up to 29 days delinquent.
• Ability to handle large volumes of inbound calls.
• Communicate with customers via email and text message.
• Work with title companies and banks inquiring about refinance requirements
• Other duties as assigned
• Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

• $1000 sign on bonus after 90 days
• 10% extra night and weekend shift differentials
• Hybrid - Work-From-Home, including training period
• Flexible work schedule
• Computer equipment and headset provided
• Monthly bonus potential
• Medical, Dental, Vision Insurance
• Life Insurance, Short and Long-Term Disability
• Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
• Paid Time Off, up to 80 hours the first year
• Additional 8 hours Birthday Month PTO
• Potential for an additional 8 hours of Volunteer PTO
• Paid holidays, including an 8 hour floating holiday
• Monthly luncheons
• Tuition Reimbursement

• Ability to communicate effectively and professionally with customers both written and verbally
• Fluent in English and Spanish
• 2-3 years of customer service experience, including assisting customers by phone
• Should be proficient in Microsoft Outlook; experience with a CRM program is desired
• Some college or college degree preferred
• Previous call center and/or finance experience is a plus
• Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
• Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs.

Language Skills

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use…