Associate Customer Success Manager

Employer Industry: Business Process Outsourcing (BPO) for HR and Finance

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Supportive and collaborative work environment
• Focus on innovative thinking and creative collaboration
• Chance to make a positive impact on customer satisfaction and retention

• Leverage the Customer Success platform to deliver automated workflows and communications
• Respond to customer inquiries within 24 hours, providing clear and actionable solutions
• Coordinate with Payroll, Tax, Garnishment, and Benefit Teams to ensure customer satisfaction
• Communicate customer feedback to product and operations teams to drive continuous improvement
• Document customer interactions with detail and accuracy in the CRM system

• At least 1-3 years of experience in a customer-facing role
• Bachelor's Degree
• Strong organizational skills and ability to manage multiple priorities and customers simultaneously
• Highly attentive to customer needs and requests, demonstrating effective prioritization and time management skills
• Willingness to go above and beyond while maintaining a positive attitude

• Experience working in a SaaS environment
• Familiarity with customer success metrics and reporting tools
• Proven ability to build strong customer relationships
• Experience with CRM systems
• Knowledge of HR and finance processes

#Customer Success #Remote Work #Career Growth #Innovative Thinking #BPO

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