Email​/Chat Support Specialist Miami, FL

Email/Chat Support Specialist job at Laka Group. Miami, FL.

This is a remote position.

Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.

Location:

United States (Remote)

Pay: $30 - $33 per hour

• Respond to customer inquiries and issues promptly and professionally via email and chat
• Provide accurate information and solutions to customers regarding products and services
• Assist customers with order processing, account management, and technical support
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed records of customer interactions and transactions

• Excellent written communication skills in English
• Proven experience in customer service or support role
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM systems and help desk software
• Basic knowledge of Civil Engineering terminology is a plus

• High school diploma or equivalent required
• Associate's or Bachelor's degree in a related field preferred
• Minimum of 1-2 years of experience in customer support
• Strong problem-solving skills and attention to detail

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Work-life balance initiatives