Empower Dealer Success; EDS Principal Ops Coordinator - Work from Home

Position: Empower Dealer Success (EDS) Principal Ops Coordinator - Work from Home
* Execute E2E Billing support
* Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls
* Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types
* Establish and foster relationships with EDS vendors - web hosts and inventory aggregators
* Apply effective time management skills to manage daily workload
* Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement
* Respond promptly and professionally to internal and external customers and discern when to appropriately escalate
* Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners
* Responsible for continuous improvement of job knowledge by exercising active listening and engagement
* Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
* Closely partner with product teams and provide Subject Matter Expert understanding and updates to the team and written documentation
* Participate in special projects and ad hoc requests as needed
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot is required  + A private network that is password protected where you have ownership or line of site sight to every device on the network  + Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)  + Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions  + ISP download speeds on VPN must be at least 5

Mbps, with 10+ Mbps preferred  + To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
* High School Diploma, GED, or equivalent certification
* At least 3 years of customer service or call center experience
* At least 1 year of experience using Google Suite products
* At least 2 years of experience working in the Financial Industry
* At least 1 year of auto finance experience
* At least 1 year of experience in system activations, inventory management , or billing experience
* At least 6 months of experience using JIRA or using Salesforce Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
#J-18808-Ljbffr