Bilingual Associate, Travel & Customer service
Sherbrooke, Province de Québec, Canada
Listed on 2025-12-26
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
About the role
We’re looking for bilingual sales and customer service associates to join our Travel Insurance Operations team!
Positions are currently available at our office in Sherbrooke, Saint-John's & Ottawa.
Hiring date: February 13th 2026
Full-time: 35 hours a week. Rotating schedule.
Schedule required : Monday to Friday between 8:00am to 7pm.
Training:
Selected candidates will be required to obtain an Accident and Sickness Licence, LLQP or RIBO licence. Candidates will receive targeted training to become licenced insurance professionals and launch their career in a resilient industry full of opportunity.
What you’ll do here:
Answer phone calls in a fast-paced customer service centre.
Prepare quotes and sell travel insurance to new clients.
Serve existing clients by offering insightful and helpful travel insurance advice and answering their questions.
Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
Use established procedures in a fast-paced computerized environment.
Obtain and maintain provincial licences.
What you bring to the table:
High school diploma or its Canadian equivalent.
Bilingualism (French-English) is required, as you will be regularly working with clients from across the country.
Excellent organizational and time management skills.
Exceptional customer service skills.
Strong oral and written communication skills.
Ability to work comfortably in a multitasking environment where attention to detail, analytical skills and problem-solving skills are essential.
Ability to work independently and as part of a team in a dynamic environment.
Flexibility to work on a rotating schedule of days, evenings and Saturdays.
Experience in the travel industry, an asset.
No work experience in Canada required, but you must have authorization to work in Canada.
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: