Reservations & Guest Support Specialist – Remote
Seattle, King County, Washington, 98127, USA
Listed on 2025-12-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Reservations & Guest Support Specialist – Remote
Location: Remote (Unitedp>
Company: Destination Knot
About Destination KnotDestination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.
Position OverviewThe Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.
This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.
Key Responsibilities- Assist with reservation requests, confirmations, and scheduling updates
- Respond to guest inquiries via email, phone, and messaging platforms
- Maintain accurate records, calendars, and service documentation
- Monitor timelines to ensure changes and confirmations are processed correctly
- Provide general guest support to ensure a smooth and positive experience
- Follow established workflows and quality standards
- Collaborate with internal team members to support daily operations
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to manage multiple tasks in a remote work environment
- Basic computer proficiency and ability to learn new systems
- Professional, reliable, and responsive
- Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.
- Fully remote position
- Flexible scheduling may be available
- Training and ongoing guidance provided
- Remote work flexibility
- Structured and supportive work environment
- Clear expectations and established processes
- Opportunity to build coordination and guest support skills
Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.
Salary: $50,000 - $65,000 a year
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