Entry Level: Customer Service Representative; Remote​/No Degree​/Exprience RQD TaskUs

Job Description

About Task Us: Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, Task Us serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech. Task Us People First culture has grown the company to have approximately 45,000 employees worldwide.

We are currently in twenty‑three locations across twelve countries, including the Philippines, India, and the United States.

What We Offer: Task Us provides world‑class benefit packages with competitive industry salaries to all its employees. With well‑developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee’s career within Task Us.

Come be part of Task Us that supports People First by applying today!

What does a Healthcare Customer Service Representative really do?

$500 stay bonus for completing the seasonal project! Get extra spending money before the Christmas holiday season!

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top‑notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Healthcare Customer Service Representative.

As a Healthcare Customer Service Representative ,you will work with and guide customers (via phone, chat, or email) as you verify their new insurance policy and plan details, to ensure accuracy and a great experience. You will work with customers to ensure their plan details are as advertised while delivering an incredible experience.

Responsibilities:

• Answer a high volume of live inbound calls & make outbound calls to welcome, service, and respond to Medicare or Value‑based Care customer questions.
• Educate and recommend Value‑based Care physician networks and schedule appointments as necessary.
• Document correspondence, process requests and update account history with results according to quality processes and procedures.
• Perform data entry, match, and verify documents to appropriate accounts to ensure up‑to‑date and accurate information.
• This is a seasonal project running until December 7th

Requirements:

• Must have a smartphone device for authentication when logging into the company tools
• Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be at least 18 years of age
• Must have at least a High school diploma or GED
• Must be willing to participate in a background screening
• Must have a compatible internet connection:
  No mobile Wi‑Fi, no Verizon, No T‑Mobile

Recommended:

• Experience with customer service via phone, email, and live chat support.
• Experience in customer service, Healthcare, sales, billing, collections, or technical support role.

EEO: Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

DEI: In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

How We Partner To Protect You: Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

We invite you to explore all Task Us career opportunities and apply through the provided URL