Resolution Center - Remote Call Center Specialist

Resolution Center - Remote Call Center Specialist

• Full-time
• Position Type:
  Non-Exempt

We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction.

• Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach
• Identify and resolve customer issues efficiently and effectively
• Escalate complex problems to appropriate departments when necessary
• Maintain accurate records of customer interactions and follow-up actions
• Collaborate with team members to share knowledge and best practices
• Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates
• Stay updated on company policies, products, and services to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills

• Excellent verbal and written communication skills with a focus on clarity and empathy
• Strong problem‑solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Demonstrated ability to multitask and manage time effectively in a fast‑paced environment
• Self‑motivated with the ability to work independently in a remote setting
• Previous experience in customer service or call center environment
• Experience with remote work preferred
• High school diploma or equivalent required; customer service certification a plus
• In‑depth knowledge of customer service best practices and conflict resolution techniques
• Ability to maintain a professional and supportive demeanor in challenging situations
• Comfortable with technology and ability to troubleshoot basic technical issues

All your information will be kept confidential according to EEO guidelines.