EverHealth - Customer Success Manager; Remote

Why consider this job opportunity

• Salary up to $70,000
• Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous time‑off policy

• Build strong relationships with key stakeholders to ensure the best possible customer experience
• Monitor customer usage of products and services to drive adoption and identify upsell opportunities
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty
• Maintain deep understanding of the Collaborate
  
  MD Platform and the Ever Health portfolio of products
• Share best practices to help customers close process gaps and improve success metrics

• Bachelor’s Degree preferred
• 3+ years of relevant service/relationship management experience
• Prior SaaS account management experience highly desired, healthcare industry experience is a plus
• Experience managing multiple tasks effectively
• A willingness to take initiative and solve problems

• Experience in creating best‑in‑class service delivery methodologies and processes
• An orientation toward constantly improving processes and management best practices
• Willingness to share successful customer experience practices from previous roles

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.