Payee Service Representative - St Petersburg, FL

At Zelis, we Get Stuff Done. So, let's get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Zelis Payments Payee Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes.

Our best Payee Services Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach you!

In order to be considered, you must reside within 50 miles of the Zelis St Petersburg, FL Office.

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintaining scheduled adherence and remaining productive throughout your given shift.
• Ability to consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations
• To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to…