Seasonal Customer Service Representative

Rigdon is seeking a dedicated and motivated individual to join our team as a Customer Support Representative. As the front-line ambassador of our business, you'll play a pivotal role in providing exceptional customer service to our clients across Missouri, Kansas, Colorado, Texas, and Arkansas.

Location:

Remote

Responsibilities:

• Handle incoming calls, addressing inquiries, and responding to email requests promptly and professionally.
• Schedule service appointments, prepare estimates, and process client payments.
• Collaborate with team members to ensure effective customer issue resolution.
• Track and report client communications and activity.
• Transition quickly between answering calls or making calls to average of 8-10 calls per hour each day.
• Manage priorities, multi-task efficiently, and maintain excellent attention to detail.
• Other duties as assigned.

Requirements:

• Previous work-from-home experience, preferred.
• Minimum typing speed of 50 words per minute (wpm).
• At least 3 years of customer service and/or call center experience or scheduling experience.
• Proficiency in Microsoft Office applications.
• Strong internet connectivity and a dedicated home office space, free from distractions.
• Comfortable in a dynamic, high-call volume environment.
• Excellent communication skills, both written and verbal.
• Ability to work 40 hours per week between 8:00am - 6:00pm (Central time), Monday to Friday.
• Availability for one Saturday shift per month 8:00am - 3:00pm (Central time).
• An up to date and fast laptop or desktop computer and extremely fast and reliable internet access.
• Rigdon will provide the required phone equipment.
• This is a seasonal position with the possibility to become permanent.

Join our team and become the voice of Rigdon to our valued clients. If you are detail-oriented, customer-focused, and thrive in a remote work environment, we encourage you to apply. Help us provide exceptional service and support to our customers while enjoying working from home. Apply now to be a part of the Rigdon team.