Customer Care Specialist - WFH

About Us

We’re a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle.

We’ve built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork.

For over 60 years, we’ve partnered with unions, associations, and members across North America — providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we’re welcoming new professionals who want to grow, lead, and create impact through their work.

As a representative of our agency, you’ll play an essential role in guiding and supporting the families we serve. You’ll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve.

This role is about more than policies — it’s about building trust, simplifying information, and helping families make informed decisions that truly benefit them.

• Develop strong, long-term relationships with clients built on communication and care

• Support policyholders through claims, coverage updates, and benefit explanations

• Present information clearly and in a way that’s easy to understand

• Partner with leadership to improve processes and client satisfaction

• Act as a reliable point of contact for all service inquiries

• Participate in ongoing mentorship, leadership training, and professional development

• A confident communicator with excellent interpersonal skills

• Positive, empathetic, and driven to make a difference

• Comfortable using online tools and working in a remote environment

• Self-motivated, organized, and results-oriented

• Experience in customer service, insurance, or sales is a plus (but not required)

• Eligible to work in the United States or Canada

• Remote flexibility
  — work from anywhere with a strong internet connection

• Weekly pay and bonuses
  — consistent income with performance-based incentives

• Personalized mentorship
  — hands‑on guidance designed to help you succeed

• Advancement opportunities
  — fast‑track paths for leadership and career growth

• Supportive team culture
  — a mission‑driven community that celebrates your wins

• Purpose‑driven work
  — the chance to make a real impact in people’s lives every day