State Implementation Customer Care Specialist; Remote
Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2025-12-28
Reston, Fairfax County, Virginia, 22090, USA
Listing for:
Ampcus, Inc
Remote/Work from Home
position Listed on 2025-12-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A technology consulting firm seeks a Customer Care Specialist to enhance customer service for K-12 assessment programs. This remote role requires strong customer service and communication skills, with 3-5 years of experience in managing escalations. Candidates with educational technology backgrounds are preferred. Responsibilities include addressing customer inquiries promptly, handling escalated cases, and fostering relationships with stakeholders. The position requires adaptability and proficiency in Salesforce CRM and Microsoft Office.
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