Remote Bilingual Licensed Insurance Representative

Remote Bilingual Licensed Insurance Representative

Join to apply for the Remote Bilingual Licensed Insurance Representative role at Assurant

Assurant Renters Solutions is seeking a bilingual, Licensed Insurance Specialist with a passion for delivering exceptional service in a fast‑paced, high‑volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem‑solvers who thrive on helping customers navigate their insurance needs with confidence and care.

If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

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* Start Date:

February 2026 ****

• Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless service delivery.

This is a full‑time position.

• Property and Casualty Insurance Producer/General or Personal Lines License (required).
• Bilingual fluency in Spanish and English (required).
• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
• Excellent verbal and written communication skills.

• Be part of a mission‑driven organization that values integrity, innovation, and inclusion.
• Enjoy a collaborative and supportive team environment with opportunities for growth.
• Competitive compensation and comprehensive benefits package.
• Ongoing training and development to keep your skills sharp and your career moving forward.

$16.95 - $27.12

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.