Aftersales Support

Job Overview

Join to apply for the Aftersales Support role at Eddyfi Technologies
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This role is part of our Remote Monitoring Solutions product line. For more information about our product line:

As an Aftersales support, you will collaborate closely with the Customer Support Team, the Business Development Team and the Aftersales Manager to handle requests and sales opportunities.

You will work from our Milton Keynes office with the flexibility to work from home.

At Eddyfi Technologies, we push the boundaries of innovation to support industries such as energy, transportation, infrastructure, and more. Our technologies protect critical assets, safeguard the environment, and ultimately save lives.

• We are customer‑centric
• We innovate with a purpose
• We are results‑oriented
• We are team players

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long‑term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

• Responsible for service subscription renewals globally, validating order and service details, keeping records, checking equipment status, and preparing invoices for finance.
• Actively manage and support various departments in reducing SIM costs by concluding projects that no longer require equipment.
• Coordinate refurbishments from customer request to equipment return; issue and process replacement equipment requests raised by the customer support team.
• Assist in day‑to‑day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training.
• Maintain good communication with customers and internal teams to prepare quotations and process sales orders in line with commercial guidelines.
• Track and follow through on quotations and sales orders, chase customers and teams, and escalating enquiries where needed.
• Coordinate the returns process through all departments.
• Support the Aftersales Commercial Lead with SLA agreements, reports and other administrative tasks.

• Flexible, well‑organized approach with the ability to react quickly, multi‑task, and work to varying priorities and deadlines.
• Strong analytical skills and close attention to detail with good initiative and decision making.
• Positive, professional attitude and a desire to complete tasks to the highest standard.
• Strong, pleasant, professional communication at all levels with excellent interpersonal, verbal and written skills.
• Self‑motivated with a proven ability to perform under pressure.
• Essential
  • Experience in providing quality customer service
  • Experience in admin / process coordination
  • Strong analytical skills
  • Ability to work with Excel, Word, and other Office apps
  • Fluent in English
• Desirable
  • Experience working in a B2B or corporate environment
  • Experience in rail, infrastructure and construction markets
  • Experience using Salesforce & SAP
  • Ability to speak a second language – ideally French / Spanish / German

• Entry level

• Full‑time

• Other
• Industries
  :
  Appliances, Electrical, and Electronics Manufacturing

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.