Virtual Chat Assistant Remote

Position: Virtual Chat Assistant ON | $23.20–$44.67/hour | Remote-Friendly)
Virtual Chat Assistant – (Mississauga, ON | $23.20–$44.67/hour | Remote-Friendly)

The Society for the Involvement of Good Neighbours (SIGN) is currently hiring aVirtual Chat Assistant for a permanent, full-time or part-time position based in Mississauga, Ontario. Offering a competitive hourly rate of $23.20 to $44.67, this role is ideal for friendly, tech-savvy individuals who excel in customer service and written communication. With flexible scheduling and remote work options, this opportunity is perfect for professionals seeking meaningful work in a supportive, community-driven organization.

About

SIGN

SIGN is a well-established nonprofit organization committed to empowering individuals and families through inclusive programs and services. With a focus on community engagement, wellness, and lifelong success, SIGN fosters environments where people feel supported, respected, and connected.

As part of their digital transformation, SIGN is expanding its online support team to enhance accessibility and responsiveness across its platforms.

Position Overview

As a Virtual Chat Assistant, you’ll be the first point of contact for customers and community members engaging through SIGN’s online chat platform. You’ll provide prompt, accurate, and compassionate support, helping users navigate services, resolve issues, and feel heard.

This role requires excellent written communication skills, a customer-first mindset, and the ability to multitask in a fast-paced virtual environment.

• Position Title: Virtual Chat Assistant
• Company: Society for the Involvement of Good Neighbours
• Employment Type: Permanent | Full-Time | Part-Time
• Salary Range: $23.20 – $44.67/hour
• Work Arrangement: Remote and flexible scheduling available

Key Responsibilities

• Respond promptly to customer inquiries via online chat
• Provide accurate information about SIGN’s programs, services, and resources
• Assist users in navigating the website and resolving technical or service-related issues
• Maintain a professional and empathetic tone in all interactions
• Document customer feedback and interactions for service improvement
• Collaborate with internal teams to escalate and resolve complex inquiries
• Contribute to a positive digital experience for all users

Required Qualifications

• Excellent written communication skills in English (additional languages are a plus)
• Strong customer service orientation and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with chat support tools and customer service software (preferred)
• Tech literacy and comfort navigating digital platforms
• Commitment to inclusivity, respect, and community values

Benefits and Perks

SIGN offers a comprehensive benefits package designed to support your wellbeing and professional growth:

• Extended health care
• Dental and vision coverage
• Life insurance
• Paid time off
• Employee assistance program
• Wellness program
• Opportunities for professional development and career advancement

Why This Role Matters

Virtual Chat Assistants are the digital face of SIGN’s commitment to community care. Your ability to respond with empathy, clarity, and efficiency will directly impact how users experience the organization’s services. Whether you’re guiding someone to mental health resources or helping a family register for support programs, your work will make a difference.

This is more than just a customer service job—it’s a chance to be part of a mission-driven team that values connection, compassion, and innovation.

Who Should Apply

This role is ideal for:

• Remote professionals with strong written communication skills
• Customer service specialists looking for flexible, meaningful work
• Individuals passionate about community engagement and nonprofit service
• Applicants seeking a supportive team culture and growth opportunities

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