WAH Call Centre Representative

Overview

WAH Call Centre Representative (Urgently Hiring) ote Work-at-Home (Canada). Full-Time, Hourly.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet client needs. We are urgently hiring Work-at-Home (WAH) Call Centre Representatives to join our remote support team. If you can start immediately and enjoy helping people, this is a great opportunity to work from home while making a difference.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Handle inbound and/or outbound customer calls.
• Provide accurate information and resolve customer concerns.
• Maintain professionalism and empathy in every interaction.
• Record call details and customer feedback in the system.
• Meet performance goals and adhere to call center protocols.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Ability to begin work immediately.
• Previous call center or customer service experience is a plus.
• Strong communication and multitasking skills.
• Comfortable working independently in a remote environment.
• Reliable internet connection and a quiet workspace.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

• Starting compensation is based on experience.
• Paid Time Off (PTO) and paid holidays.
• Health benefits eligibility for full-time employees.
• Life insurance options.
• Supplemental insurance (accident and critical illness).
• Career growth opportunities and paid training.
• Casual dress code and a team-oriented work environment.

This job operates in a professional office environment and may involve sedentary tasks. Reasonable accommodations are available upon request.

All aspects of employment at MCI are based on merit and qualifications, free from discrimination. MCI prohibits discrimination or harassment and provides reasonable accommodations where required by law. For more information about the company, refer to the job description text provided by MCI.