Temporary German Speaking Customer Service Representative

Temporary German Speaking Customer Service Representative

Join to apply for the Temporary German Speaking Customer Service Representative role at Foundever.

• Salary: £23,809.50 per annum pro‑rated, paid monthly
• Benefits: Regular incentives, plus 30% discount on all Coach and Kate Spade products
• Opening
  
  Hours:
  
  Shifts Monday to Friday 08:30‑20:00, Saturday 08:00‑17:00
• Contract Type: Temporary 3‑month fixed‑term contract, full‑time (37.5 hours per week)
• Training: 2 weeks, fully paid
• Location: Work from Home, UK based only
• Start Date: January 2026 (TBC)
• Note: We are unfortunately not able to offer sponsorship for this role

As a Customer Service Representative with Foundever®, you’ll provide exceptional pre‑ and post‑sale customer support for one of our luxury clothing and accessories clients in German and English. You’ll support our customers via phone, email, live chat, Whats App and social media, handling enquiries about online and in‑store purchases, tracking orders, managing returns, and resolving warranty or product quality issues. With comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first‑contact resolution and an outstanding customer experience.

You will support customers of our luxury clothing and accessories client – whether they’re shopping for a statement handbag or seeking help with a recent order. Your role is critical to ensuring their experience reflects the same quality and care that defines their brand.

• Experience: Previous customer service experience, ideally within a multi‑channel contact centre
• Customer‑Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
• Adaptable: Able to support customers through a variety of channels – phone, email, chat, Whats App and social media
• Communication
  
  Skills:
  
  Impeccable oral and written communication skills, with the ability to actively listen to customers

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from you!

• Intro Call:
  Meet with our in‑house recruitment team to learn more about the role and share your experience.
• Online Assessment:
  Complete a quick online assessment designed to test your problem‑solving abilities and your approach to real‑world customer scenarios.
• Interview:
  Attend a competency‑based interview with our Hiring Team via video call.

We look forward to reviewing your application. Click the ‘Apply now’ button on this advert and we’ll be in touch.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and are committed to making our business a truly inclusive place to work. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Please contact Recru for any accommodation requests – this email address may not be used to submit applications.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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