Remote Sr. Call Center Representative
Remote / Online - Candidates ideally in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2025-12-30
Reno, Washoe County, Nevada, 89550, USA
Listing for:
TechOp Solutions International
Remote/Work from Home
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Senior Csr
Tech Op Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center tools.
Remote position, but candidate must reside in the Columbia, SC metropolitan area.
Duties- Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
- Serve as expert user for contact center tools and software testing
- Support new agent training, including coaching and nesting of new personnel
- Coordinate with contact center supervisors on overall performance
- Participate in quality assurance, in support of contact center supervisors
- Other duties, as assigned
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