Remote Italian speaking Customer Service Representative in Athens, Greece

Position: Remote Italian speaking Customer Service Representative in Athens, Greece!
Join a Team That Values Empathy, Excellence, and Innovation!
Are you passionate about creating positive online experiences? Join our team as a  Customer Service Representative  and help us support a global community of users.

This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.
What You will Do   Provide empathetic, accurate, and timely support to the users.
Stay informed about the products and community standards to offer effective solutions.
Make thoughtful decisions while advocating for the community's best interests.
Investigate and resolve user issues, including account support requests and reports of abusive content.
Respond to inquiries with speed, quality, and empathy.
Use your market-specific knowledge to identify scalable improvements in user support.
Analyze data to enhance user experience and improve workflows.
Enforce  Terms of Use  by monitoring and addressing abuse reports.
Spot trends and elevate complex issues to the global team when necessary.
What We are Looking For   Exceptional  interpersonal skills  with a strong ability to communicate empathetically and clearly in  Italian  (C2) and English (B2).
A proactive attitude with a bias toward doing whats right for the community.
Attention to detail and a results-driven mindset.
Ability to analyze data and identify trends to enhance workflows.
Familiarity with products and community standards (training will be provided).

What We Offer  Compensation & Benefits   Salary: 1100 EUR gross monthly x 14 per year
Performance bonus: up to 200 EUR per month

Work Schedule:

Monday Sunday  (8 hours per day, 5 days per week with rotative shifts)
Opportunity to work in an international and supportive environment in Athens.
Continuous training and career development opportunities.
Flexible working conditions and a vibrant workplace culture.
Relocation assistance for candidates outside of Greece.

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