Provider Experience Specialist; Portland

Overview

Employer Industry: Digital Health Marketplace

• Salary up to $26.92 per hour
• Flexible work environment with remote work options
• Comprehensive health benefits, including medical, dental, and vision
• Competitive paid time off and parental leave policies
• Opportunities for professional growth and participation in corporate wellness programs
• Recognition as a Great Place to Work Certified organization

• Provide exceptional customer service to healthcare provider partners via calls, emails, and chat
• Proactively upsell features and streamline interactions for a better user experience
• Act as the voice of the employer, creating lasting positive impressions and resolving issues promptly
• Develop a deep understanding of the employer's platform and services to inspire user engagement
• Maintain accurate records of all interactions to ensure consistent service quality

• Excellent verbal and written communication skills
• Customer service experience, preferably in healthcare or technology
• Strong problem-solving skills and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Commitment to delivering best-in-class customer service

• Experience in a healthcare-related customer service role
• Familiarity with technology platforms in a service context
• Enthusiasm for learning new techniques and systems

#Digital Health #Customer Service #Remote Work #Career Growth #Great Place To Work

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