Chat Support Specialist Lexington, KY

Chat Support Specialist job at D.S. Murphy. Lexington, KY. This is a remote position.

As a Chat Support Specialist at D.S. Murphy in the Real Estate industry, you will play a crucial role in providing exceptional customer service and support through our online chat platform. You will be the first point of contact for our clients, assisting them with inquiries, troubleshooting technical issues, and ensuring a seamless experience.

• Respond to customer inquiries and provide timely and accurate solutions
• Offer technical support and guidance on our products and services
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed records of customer interactions and transactions
• Identify opportunities for process improvements and customer satisfaction

• Excellent communication skills, both written and verbal
• Proven experience in customer service or support role
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with Real Estate industry terminology is a plus
• Proficiency in using chat support software and CRM systems

• High school diploma or equivalent
• 1+ years of experience in customer support
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• Dynamic and collaborative work environment
• Training and development programs