Remote Bilingual Call Center Representative | Spanish-English

Employer Industry: Business Process Outsourcing (BPO) Why Consider this Job Opportunity:

• Competitive hourly wage ranging from $17.00 to $19.00
• Opportunity for career advancement with a focus on internal promotions
• Paid Time Off and paid holidays to ensure work-life balance
• Comprehensive health benefits after 90 days of employment
• Fun, engaging work environment with team-oriented culture
• Participation in contests for cash bonuses and prizes, including electronics and vacations

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Accurately document and process customer claims in appropriate systems
• Ensure first call resolution through problem-solving and effective call handling
• Attend meetings and training to stay up-to-date on program knowledge and processes

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry utilizing a computer
• Ability to work regularly scheduled shifts within operational hours
• Excellent organizational, written, and oral communication skills

• One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.