Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

Remote — Work-at-Home
• Part-Time
• Hourly + Bonus
• No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This is a temporary, remote position contingent on hurricane disaster relief needs.

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliability with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

• Authorized to work in the country where the job is based
• Subject to background/security investigation and drug screening; offers contingent on results

• Paid Time Off, holidays
• Incentives & Rewards including cash bonuses and prizes
• Health Benefits for eligible employees
• Retirement Savings options where available
• Disability and Life Insurance options
• Career Growth and Paid Training
• Casual Dress Code

To apply, complete a full application on the company careers page, including screening questions and a brief pre-employment test.