Customer Service Representative

We are seeking a detail-oriented and customer-focused SAP Customer Service Representative to join our client's team. In this role, you will be responsible for managing customer interactions and order processes using SAP. You will serve as the first point of contact for customer inquiries, ensuring high levels of service and satisfaction. This hybrid role allows for a combination of remote work and in-office collaboration.

• Process and manage customer orders, returns, and inquiries in SAP (e.g., SAP SD, CRM).
• Provide timely, accurate information regarding products, orders, availability, pricing, and delivery.
• Coordinate with internal departments such as Sales, Logistics, and Finance to resolve customer issues.
• Monitor order status and proactively communicate delays or changes to customers.
• Maintain customer records and documentation in SAP and CRM systems.
• Investigate and resolve complaints or discrepancies, escalating issues when necessary.
• Generate reports and support data analysis using SAP tools.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs).
• Participate in continuous improvement efforts for customer service processes.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 1–3 years of experience in customer service or order management, preferably in an SAP environment.
• Proficiency in SAP ERP (e.g., SD, CRM, or related modules).
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Comfortable working in a hybrid work setting (remote + onsite).
• Experience with Microsoft Office Suite (Excel, Outlook, Word).

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.