Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

5 months ago Be among the first 25 applicants

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20
  
  Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask, self-manage, and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.

• Preferred: 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.

Compensation & Benefits

What You Can Expect From MCI:
We offer a competitive compensation package with a variety of benefits and incentives. Starting compensation is based on experience, and the company supports growth opportunities.

• Paid Time Off: PTO and paid holidays.
• Incentives & Rewards:
  Contests with cash bonuses and prizes.
• Health Benefits:
  
  Medical, dental, and vision coverage after eligibility periods; MEC medical plans available.
• Retirement Savings:
  Available where applicable.
• Disability Insurance:
  Short-term disability coverage.
• Life Insurance:
  Available options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Focus on internal promotions and advancement opportunities.
• Paid Training:
  Train while earning a paycheck.
• Casual Dress Code and engaging, team-oriented environment.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Level II background and/or security investigation with fingerprint may be required; offers contingent on results.
• Drug screening may be required; offers contingent on results.

Equal Opportunity Employer

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We…