Customer Service Representative

Customer Service Representative

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2 months ago – Be among the first 25 applicants.

Bally’s Corporation is a global casino‑entertainment company with a growing omni‑channel presence. It owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licenses in 18 states. Bally’s Interactive International, formerly Gamesys Group, is a leading online gaming operator. With 10,600 employees, the company operates 15,300 slot machines, 580 table games, and 3,800 hotel rooms.

Share trades on the NYSE under ticker "BALY".

We are looking for a professional Call Center Representative to provide our customers with the best possible service. The Representative will answer questions, handle complaints, troubleshoot problems, and manage a high volume of inbound and outbound calls, chats, and emails. The ideal candidate will provide a positive experience for every customer, empathize, listen, understand the root reason for contact, and ask clarifying questions to achieve a full 360‑degree view.

• Understand and address customers’ needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening, confirm or clarify information, and diffuse angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Meet or exceed call center metrics while providing excellent customer service.
• Participate in all training, coaching, and learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.

• Passion for creating amazing customer experiences.
• Ability to balance quality versus quantity.
• Growth/learning mindset to manage change.
• Excellent thinking and problem‑solving skills.
• Able to sit for extended periods.
• Able to work on a computer with repetitive hand and wrist movement.
• Exceptional attention to detail.
• Fluency in both English and, preferably, Spanish.

• High School Diploma or equivalent.
• Exceptional Customer Service Skills.
• 1+ Years of Customer Service Experience (Contact Center or Retail).
• Troubleshooting technical skills a plus.
• Great communication skills, both verbal and written.
• Proficiency with computers, especially CRM and support tools.
• Proficiency with computer systems, including basic troubleshooting and multiple platforms/operating systems.
• Knowledge of iCasino and Online Sports Betting is a plus.

• Annual vacation.
• Annual bonus.
• 401(k) program.
• Health insurance.
• Home office allowance.

Salary: $42,000 USD

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Gambling Facilities and Casinos