Call Center Representative - Debt Counselor

Call Center Representative - Debt Counselor

Con Serve is seeking a Call Center Representative to support debt counseling services for college and university clients. This is a full‑time, remote position with a pay range of $20.00 to $21.00 per hour.

$20.00 /hr – $21.00 /hr

• Performance–based monthly bonus opportunity
• Award‑winning benefits packages
• Flexible schedules
• Growth opportunities
• Recognized as one of the Best Places to Work in Collections
• Two‑time recipient of the Better Business Bureau’s Torch Award for Ethics

Our representatives use a consultative approach to manage and collect on delinquent accounts, helping consumers identify the most suitable resolution. Client satisfaction is paramount, and we seek customer‑focused, detail‑oriented professionals who thrive in a fast‑paced environment.

• Obtain information from consumers to assess financial situations and determine solutions.
• Provide solutions enabling consumers to resolve obligations administratively or voluntarily.
• Gather appropriate documentation and maintain follow‑up records.
• Meet daily, weekly, and monthly goals set by management.
• Make 125–200 calls per day in a call center or remote environment.
• Achieve targeted monthly recovery performance objectives.
• Maintain accurate system records to maximize contacts.
• Assist in locating and contacting consumers or businesses (skip‑tracing).
• Adhere to Con Serve’s Professional Practices Management System, Code of Conduct, and Compliance Program.

• High School Diploma or GED.
• Associate’s or Bachelor’s Degree preferred.

• Work 8‑hour shifts: three days between 8:00‑9:30 EST to 5:00‑6:30 CST/EST and two evenings noon EST–9:00 PM. Flexibility within shift hours is required.
• Optional Saturday morning shift.
• Fluent conversational English; proficient reading and writing.
• Strong verbal communication, persuasive negotiation, and resolution skills.
• Intermediate computer skills for documenting calls and navigating software.
• Strong organizational and time‑management abilities.
• Attention to detail and independent problem‑solving.
• Motivation to learn and collaborate positively.
• Maintain confidentiality and trustworthiness.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• Legally eligible to work in the United States.
• No conflicts of interest with Con Serve or its clients.

• Occasionally lift or move up to 25 pounds.
• Sit or stay sedentary for the entire shift.
• Talk and listen on phone for the entire shift.
• Type on a computer for the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, veteran status, status as a victim of domestic violence, marital, familial or pregnancy status. Con Serve is a Drug‑Free Workplace.

Entry level

Full‑time

Other

Remote work opportunity for employees in Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, and Rochester & Buffalo, NY areas.